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Question1: Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
Question2: Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
Question3: Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
Question4: Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
Question5: Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
Question6: Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.Which two customizations should the consultant recommend to meet this requirement?Choose 2 answers
Question7: Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.Which two sharing options are available for these Service Appointments?Choose 2 answers
Question8: Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.How should the Consultant meet these requirements?
Question9: Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
Question10: When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
Question11: Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
Question12: Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers
Question13: Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
Question14: Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.How should the Consultant meet this requirement?
Question15: Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
Question16: A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
Question17: Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.Which steps should the Consultant take to meet these requirements?
Question18: Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
Question19: Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
Question20: Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
Question21: universal container is implementing work order management to better the support its clients Choose 2 answers
Question22: Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
Question23: Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?
Question24: Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.What should a Consultant recommend to accurately record the required work?
Question25: Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
Question26: Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.What should a Consultant utilize to meet this requirement
Question27: Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model
Question28: Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
Question29: universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
Question30: Universal containers has enabled field service lightning and wants to enable milestones for work orders.What should a consultant take into consideration?
Question31: Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.Which steps should the consultant take to meet these requirements?
Question32: Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.What is preventing the drip feed from triggering?
Question33: Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
Question34: At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
Question35: Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.What should a Consultant recommend?
Question36: Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
Question37: Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?
Question38: Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
Question39: Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
Question40: Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
Question41: Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.What should a Consultant recommend to meet this requirement?
Question42: Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.What should the consultant implement to meet this requirement?
Question43: Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.How should the Consultant meet this requirement?
Question44: Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
Question45: one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
Question46: Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?
Question47: A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.Which settings should the Consultant consider to improve travel time accuracy?
Question48: Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.How should the Consultant use Complex Work to meet this requirement?
Question49: Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
Question50: Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?
Question51: Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
Question52: Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.Which two troubleshooting steps should a Consultant take to resolve the issue?Choose 2 answers
Question53: The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
Question54: Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
Question55: Universal Containers wants to identify which resources need more or fewer appointments.Which Gantt chart filter option should a Consultant recommend to provide this information?
Question56: The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
Question57: Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?Choose 2 answers
Question58: Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
Question59: Technician often need to generate reports in customer languageWhich configuration should the consultant recommend to meet the requirements?
Question60: An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.What should the Consultant leverage to meet this requirement?
Question61: Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.How should a Consultant support this process?
Question62: Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
Question63: How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
Question64: optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.Which two conditions should make the consultant consider setting the optimizer too?high?Choose 2 answers
Question65: Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
Question66: Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
Question67: which two considerations impact the scheduled time frame of multi-day work?Choose 2 answers
Question68: Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
Question69: universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
Question70: Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?
Question71: Universal containers want to implement service legal agreements (SLA) for work Order.Which three considerations should the consultant take into account?
Question72: Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.How should a Consultant configure this using a single Work Order'
Question73: Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.Which three data elements should a Consultant recommend tracking to support these requirements?Choose 3 answers
Question74: Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.In which two ways should the consultant show this relationship?Choose 2 answers
Question75: Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
Question76: Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.How should a consultant assign service appointments to the polygon?
Question77: Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
Question78: Org-Wide Default sharing is set to Private in a Salesforce org.If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?Choose 3 answers
Question79: A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
Question80: Which three factors should the consultant consider when recommending a routing option?Choose 3 answers
Question81: Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.In which two ways should the Consultant show this relationship?Choose 2 answers
Question82: universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.What are two ways a Consultant can configure maintenance plans to meet the requirements?Choose 2 answers
Question83: A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
Question84: universal containers has customers who have previously negotiated pricing on some products.Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
Question85: Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
Question86: universal containers needs a team to perform periodic maintenance on the most complex products.Which feature should the consultant configure to meet this requirement?
Question87: In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
Question88: Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.Which two items should the consultant recommend to meet the requirement?Choose 2 answers
Question89: northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?Choose 2 answers
Question90: universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
Question91: Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.How can universal container technicians achieve this for each product requested?
Question92: The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
Question93: Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
Question94: Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
Question95: Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
Question96: Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
Question97: Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.How can geolocation tracking for contractors be disabled?
Question98: Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
Question99: universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?Choose 2 answers
Question100: the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?
Question101: Universal containers (UC) wants to deploy knowledge to its field team.How should UC ensure its technicians can access knowledge articles offline?